Shipping policy

At PawFix, we’re committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order has been processed, you will receive a confirmation email with tracking information when your package ships.

Shipping Times

Estimated delivery times are:

  • United States: 1-3 business days
  • Canada: 5-10 business days
  • United Kingdom: 7-15 business days
  • Australia: 7–15 business days
  • Other International Locations: 10–20 business days

Please note that delivery times are estimates and may vary due to weather, customs, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

From time to time, PawFix may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can monitor your package’s progress.

Please allow up to 48 hours for tracking information to update after your order has shipped.

 Delayed Shipments

While we strive to meet estimated delivery times, delays can occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us and we’ll be happy to help.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

PawFix is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error after placing your order, contact us as soon as possible. If your order has not yet shipped, we’ll do our best to update the address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We’ll work with the shipping carrier to resolve the issue as quickly as possible.

Multiple Shipments

If your order contains multiple items, they may arrive in separate packages depending on product availability and warehouse locations.

There is no additional shipping charge for split shipments.

Contact Us

If you have any questions about shipping or your order, please contact us.

Email: Mrmike2012@yahoo.com

We aim to respond to all inquiries within 24–48 business hours.